What is customer centered management (CCM) certification?
“It is the system to review and certify whether a company organizes all activities conducted by the company focusing on consumers from the perspective of consumers and improves relevant business activities continuously.”
LEADERSHIP
SYSTEM
Introduction of CCM certification
What criteria should be used for consumers to choose many products that are coming out everyday?
consumer centered management (CCM)
CCM is a system that evaluates and certifies that all corporate activities from product planning to production promotion, sales and consumer complaints handling are conducted focusing on consumers. Consumers can choose wisely by checking certification marks on products, product descriptions, receipts, and homepages of companies that have received CCM certification. The CCM certification started evaluation in 2007 and since then, excellent companies and public institutions obtained the certification. CCM certification system is more reliable as it is certified by the Korea Fair Trade Commission and managed by Korea Consumer Agency. CCM is the symbol of a company which respects customers who are guiding the wide consumption culture.
consumer centered management (CCM)
CCM is a system that evaluates and certifies that all corporate activities from product planning to production promotion, sales and consumer complaints handling are conducted focusing on consumers. Consumers can choose wisely by checking certification marks on products, product descriptions, receipts, and homepages of companies that have received CCM certification. The CCM certification started evaluation in 2007 and since then, excellent companies and public institutions obtained the certification. CCM certification system is more reliable as it is certified by the Korea Fair Trade Commission and managed by Korea Consumer Agency. CCM is the symbol of a company which respects customers who are guiding the wide consumption culture.
Expected benefits of CCM
Consumers
If issues arise, that can be handled in a prompt and reasonable manner according to CCM operating system.
Company
A company can have efficient management culture where the whole company relates to and think of consumer problems.
Nongshim obtained CCM to achieve zero claims and secure CS competitiveness at the global level and in 2020, it won CCM of the Year Awards.
Nongshim CCM certification
